Quality Assurance…
- Every part we sell is guaranteed against defects for one year from the purchase date. If the part does not perform as expected/needed, return the part within 30 days from the date of purchase for a refund or exchange.
Returns to avoid Restocking fee…
- Returns must be made in their original cartons and be in new, saleable condition. Any returns after 30 days are subject to a 20% restocking fee, after 90 days are subject to a 40% restocking fee, and products returned after 6 months are subject to a 50% restocking fee. No returns will be accepted after one year from purchase date.
Damaged Shipments…
- All orders leave our warehouse in undamaged condition and packaged properly. The condition of any USED/NTO items is discussed with customer prior to sale and shipment.
- If your shipment’s packaging appears to be damaged/open upon delivery, check the contents in the presence of the driver. Do not sign for any damaged package.
- If there is any damage upon delivery, please contact us so that we may submit a claim on your behalf. Claims for damaged shipments must be made within 3 business days of receipt. If you sign for the package, a claim will not be processed.
Returning a part…
- Please pack parts well to avoid damage. We will not accept parts sent to us COD.
- Credit for returns will automatically be applied as credit on account unless otherwise specified.
- A copy of the invoice and a Merchandise Return Form (see reverse) along with a brief description of why the item is being returned, must accompany the item in the box. Enclose the return form in the package and return it by UPS or insured parcel post. We will not accept your return without this information.
- In the event that you have received a defective part, it will be replaced with another, if available, when returned within 30 days.
- All sales on USED items are final.
- ALL items must be returned shipping pre-paid. This includes duties, custom, and special handling charges, where applicable.
- Returns made in OUR ERROR may have your return shipping charges reimbursed based upon standard carrier fees.
Merchandise Return Form
Send to: Safari HP, 3454 Aloma Ave, Winter Park, Florida 32792. Complete and return this form with the merchandise. Send insured and postage paid. UPS insures packages up to $100. We will refuse packages sent COD. If you need assistance, please call 407-517-4983.
